The default instructions contained within Microsoft's Office 365 SRV record have not been updated and aligned with their new SRV Requirements.
As a result of this, creating the SRV records as per their instructions causes the Office 365 SRV validation process to fail.
We have documented the correct method of creating the required Office 365 SRV Records by adding the protocol type to the Host Name.
Follow the below steps to create SRV records for Microsoft Office 365 within the MyDnsCloud.
_sip record.
- Log into your ZA Domains Reseller Control Panel.
- Click on My DNS Cloud in the left menu.
- Search for the domain using the search function to the right.
- Click on the functions icon to the right of the domain you want to add the SRV record to and select the configure button.
- Click the Add SRV Record button.
Fill in the required as per below:
- Host Name: _sip._tls
- Priority: 100
- Weight: 1
- Port: 443
- TTL: 1 hour
- Target Host Name: sipdir.online.lync.com
- Click Add SRV record to finalize and create the record for your domain.
Note : Ensure that the record protocol is included on the target host name (FQDN) when creating the record as per the example above and the image below.
_sipfederationtls record.
- Click on the functions icon to the right or the domain you want to add the SRV record to and select the configure button.
- Click the Add SRV Record button.
- Fill in the required as per below:
- Host Name: _sipfederationtls._tcp
- Priority: 100
- Weight: 1
- Port: 5061
- TTL: 1 hour
- Target Host Name: sipfed.online.lync.com
- Click Add SRV record to finalize and create the record for your domain.
Note : Ensure that the record protocol is included on the target host name (FQDN) when creating the record as per the example above and the image below.
